To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We offer $5.00 Flat shipping on all orders, with no minimums throughout the US and Internationally.

We offer FREE shipping on orders of $50 or more throughout the US and Internationally.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. 

Orders are picked, packed, and shipped within 2 days from when they are received (excluding Saturdays, Sundays, and Holidays).

Once an order is picked and packed it cannot be canceled.

You have 24 hours from when an order is placed to cancel it otherwise you will need to request a return or exchange when the item is delivered.

SHIPPING RATES & TIMELINES

 Our standard shipping is $5.00 Flat for all orders with no minimums, and the estimated timelines for transit and final delivery are 7-15 Days. When your order has been shipped, you will receive an email with tracking information. 

Orders of $50 or more get the same Standard shipping for FREE!

We offer FREE shipping on orders of $50 or more throughout the US and Internationally.

For U.S. Domestic & International orders, we will use USPS, UPS, Fedex, or another carrier to ship to most locations always choosing the most beneficial. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost and all taxes are displayed at the point of checkout.

DELIVERY CLAIMS

 If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days. We will assist you in working with the carrier. Fat Pins does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

MISSING ITEMS

If for whatever reason an item is missing in your package please contact us via email at Hello@fatpins.com to confirm if all the items were in one package or if other packages are still in route to you with the missing items.

If there are missing items in your order we will simply replace the missing items free of charge.

A new tracking number will be provided for the missing items once they are shipped.

TRACKING ORDERS

All orders, once shipped, automatically send an email confirmation that your items have shipped to the email on file.

We do ask that all of our customers provide an email at checkout and have made this a mandatory field for that reason.

In this email you will find a tracking code and link to track your package.

If for whatever reason you do not have tracking 2-3 days after you place your order please email us at Hello@fatpins.com and we will assist you in getting that tracking information.

CUSTOMS/IMPORT FEES

Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.

If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

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